Effective Date: March 14, 2026 · Last Updated: March 14, 2026
Protective Auto Solutions ("we," "us," or "our") is a locally owned automotive protection business located at 832 McCallum Rd, Langford, British Columbia, Canada. We specialize in XPEL ceramic window tint installation for vehicles in the Greater Victoria area.
We are committed to protecting the personal information of our customers and website visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
For privacy-related inquiries, please contact us at: [email protected] or call (250) 532-1712.
We collect personal information only when you voluntarily provide it through our website's quote request form. The information we collect may include:
| Information Type | Purpose / Retention |
|---|---|
| First and Last Name | To address you personally and process your service request |
| Email Address | To send your quote, booking confirmation, and follow-up communications |
| Phone Number | To contact you regarding your appointment or quote |
| Vehicle Year, Make & Model | To provide an accurate tint quote and prepare for your installation |
| Service Preferences | Such as tint shade selection, to tailor our recommendation |
We do not collect payment card information through our website. Payments are processed in person at our shop using secure point-of-sale terminals.
We may also collect non-personal, aggregated technical data automatically through cookies and analytics tools (see Section 7 — Cookies & Tracking).
We use the personal information you provide for the following purposes:
We will not use your personal information for any purpose other than those listed above without first obtaining your consent.
To operate our business and website effectively, we share certain information with trusted third-party service providers. Each provider is bound by their own privacy policy and applicable data protection laws.
Our quote request form is powered by GoHighLevel (operating as LeadConnector). When you submit a quote request, your name, email, phone number, and vehicle information are transmitted to and stored in GoHighLevel's CRM platform. This allows us to manage leads, send follow-up communications, and book appointments.
GoHighLevel is a US-based company. By submitting our form, you consent to your information being transferred to and processed in the United States. GoHighLevel's privacy policy is available at gohighlevel.com/privacy-policy.
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized data such as pages visited, time on site, device type, and geographic region. This data does not identify you personally.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Google's privacy policy is available at policies.google.com/privacy.
We use Google Ads to advertise our services to potential customers. Google Ads may use cookies and tracking pixels to show you our ads on Google Search and partner websites based on your browsing behaviour. You can manage your Google ad preferences at adssettings.google.com.
If you purchase an XPEL PRIME XR+ window tint package, we may share your name, contact information, and vehicle details with XPEL Technologies for the purpose of registering your lifetime transferable warranty. This transfer occurs only with your knowledge and is necessary to activate your warranty coverage. XPEL's privacy policy is available at xpel.com/privacy-policy.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:
| Information Type | Purpose / Retention |
|---|---|
| Quote request data (name, email, phone, vehicle) | Up to 2 years from last contact, or until you request deletion |
| Appointment and service records | Up to 7 years for tax and business record purposes |
| Warranty registration data | Retained by XPEL for the life of the warranty |
| Analytics data (anonymized) | Up to 26 months (Google Analytics default) |
| Marketing communications | Until you unsubscribe or request removal |
When personal information is no longer required, it is securely deleted or anonymized.
We do not sell, rent, or trade your personal information to third parties. We may disclose your information only in the following circumstances:
Our website uses cookies — small text files stored on your device — to improve your browsing experience and collect analytics data. We use the following types of cookies:
| Information Type | Purpose / Retention |
|---|---|
| Essential Cookies | Required for the website to function correctly. Cannot be disabled. |
| Analytics Cookies (Google Analytics) | Collect anonymized data about how you use our site. Help us improve content and performance. |
| Advertising Cookies (Google Ads) | Used to measure ad campaign effectiveness and show relevant ads. May track you across websites. |
| Form Cookies (GoHighLevel/LeadConnector) | Set by our quote form to manage your session and prevent duplicate submissions. |
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit allaboutcookies.org.
As a resident of British Columbia, you have the following rights under the Personal Information Protection Act (PIPA):
To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within 30 business days as required by PIPA.
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
We are committed to resolving any privacy concerns promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for BC.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.
Your continued use of our website after any changes constitutes your acceptance of the updated policy.
© 2026 Protective Auto Solutions. All rights reserved. | Privacy Policy